GUEST COMMENT CARD
Please select the options with the corresponding letter.
E - Excellent
G - Good
A - Average
P - Poor
NU - Not Used
Hotel Stayed
Lotus by Serendib - Blantyre
ARRIVAL
Welcome received upon arrival
E
G
A
P
NU
Accuracy of reservation
E
G
A
P
NU
Speed of check-in
E
G
A
P
NU
ROOM
Cleanliness
E
G
A
P
NU
Comfort & layout
E
G
A
P
NU
In-room amenities & facilities
E
G
A
P
NU
Maintenance & condition
E
G
A
P
NU
FOOD & BEVERAGE SERVICES
Quality of food & beverages
E
G
A
P
NU
Quality of service
E
G
A
P
NU
Variety of menu items
E
G
A
P
NU
Timeliness of delivery
E
G
A
P
NU
Value for money spent
E
G
A
P
NU
CONFERENCE/MEETING FACILITIES
Comfort & the layout
E
G
A
P
NU
Maintenance & condition
E
G
A
P
NU
Equipments
E
G
A
P
NU
Quality of service
E
G
A
P
NU
OTHER SERVICES
Delivery of messages
E
G
A
P
NU
Timeliness of wake-up calls
E
G
A
P
NU
Telephone services
E
G
A
P
NU
Response time to your requests
E
G
A
P
NU
YOUR DEPARTURE
Accuracy of your bill
E
G
A
P
NU
Speed of check-out
E
G
A
P
NU
Did our employees thank you and ask you to return?
E
G
A
P
NU
OUR EMPLOYEES
Were warm, friendly & responsive to your needs?
E
G
A
P
NU
Were helpful & knowledgeable to your questions?
E
G
A
P
NU
Made the difference to make your stay enjoyable
E
G
A
P
NU
OVERALL EXPERINECE
Overall cleanliness of the hotel
E
G
A
P
NU
Overall condition of the hotel
E
G
A
P
NU
How did our hotel meet your expectations ?
Did not meet
Met
Exceeded
Based on your experience, would you recomond or return to ther hotel ?
No
Probably
Definitely
How did you hear about us ?
Friend
Hotel Marketing Team
Social Media Advertising
Other
Primary reason for choosing this hotel
Location
Comfort
Value for money
Other
Any other comments
Human Verification
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